Refund policy
When making a purchase with Renewed Hope you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our refund/return policy.
IMPORTANT: At Renewed Hope each item is handmade and made to order so our process starts as soon as your purchase is made. If there is a defect with your item please let us know and we will be glad to replace it (see below).
Customer Service is our top priority. Please feel free to send us an email with ANY and ALL questions at: info@renewedhopeboutique.com
**Some restrictions do apply, please read below for additional details**
SALES & RETURNS:
- Processing time is between 10-15 Business Days for your item(s) to be shipped (regardless of shipping option selected)
- As soon as your items are in possession of USPS, shipping time is in their hands. Contact your local post office with any questions.
- We do not price match
- You the buyer are responsible for ordering the correct amount of items as well as the correct type, size and color. We will not be responsible if you order the wrong color, size or item type.
- Renewed Hope, LLC has the right to refuse service and orders.
- Defective Items and Incorrect Items Received: must be reported to info@renewedhopeboutique.com with photos and claimed defective within 2 days of receiving (marked delivered) or defect becomes considered wear & tear and wrong item delivered becomes yours to keep.
- Clothing color may have a slightly different color then pictured due to lighting.
- Clothing photo/design may be slightly different as each item is handmade so each item will vary slightly.
Please refer to our size chart for ANY and ALL sizing concerns.
We appreciate your business and thank you for shopping at Renewed Hope Boutique!
Still have questions? Feel free to send us an email at info@renewedhopeboutique.com.